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read.

NIC Project.

There are two parts

Inbound calls

The calls which comes from the customer and lands in the CRM

Outbound calls

Calls goes from the agent to the customer

I am looking at outbound calls and its higher concept is shown in the figure

alt

HL Workflow

Progress ?

I am done with most of the functionality with the web service layer and its dependance graph is

alt

dependency graph

the CRM Outbound Gadget but few things remaining

  • Exception Handling
  • Optimization
  • Logging
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